Frequently Asked Questions

1. What products does Al-Rijaal Fashions offer?

We offer Arabic thobes, men's shirts and shalwar kameez, women's suits, kurtis, western wear, winter clothing and accessories. Our Arabic collection includes Saudi thobes, jubbas, qandooras and Omani thobes for men and children, along with shemaghs and agals.

2. Do you have a physical outlet?

Yes, we have an outlet in Karachi. Please contact our Customer Support Team for the location and visiting hours.

3. Can I shop online from anywhere in Pakistan?

Yes, our online store serves customers across Pakistan. Browse our collection and place your order through our website.

4. Do you offer made-to-order clothing?

Yes, we offer made-to-order men's shalwar kameez and Arabic thobes. Contact our team to discuss your measurements, preferences, pricing and completion time before placing an order.

5. What sizes are available for formal thobes?

  • X-Small (52)
  • Small (54)
  • Medium (56)
  • Large (58)
  • X-Large (60)
  • XX-Large (62)

Please check the individual product page for available sizes. Contact our team if you need help choosing your size.

6. Do you offer wholesale orders?

Yes, we offer wholesale men's shalwar kameez suits, Arabic thobes, sunglasses, artificial jewellery, ihrams and musallas (prayer mats). Contact our team for pricing, quantities and availability.

7. Can I return or exchange a product?

Yes, we allow returns and exchanges at any time after purchase, subject to our return conditions. Products must be unused, in their original condition, and have all tags and packaging intact. Proof of purchase is required. Please review our Return & Refund Policy for full details.

8. What if I receive a damaged, defective or incorrect item?

Please contact our Customer Support Team with your order details and a description of the issue. For defective or damaged products, we provide a full refund or exchange at no extra cost. We cover return shipping costs for defective, damaged or incorrect items.

9. Can I exchange my purchase for a different size or item?

Yes, eligible products can be exchanged for another size, colour or a different item. Any price difference will be settled accordingly. Exchanges are subject to our return conditions.

10. How long does a refund take?

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued through the original payment method. Please allow 5–10 business days for the amount to appear in your account, depending on your payment provider.

11. Who pays for return shipping?

Al-Rijaal covers return shipping costs if the product is defective, damaged or incorrect. For change-of-mind returns, customers may be responsible for shipping charges.

12. How can I contact customer support?

For product enquiries, sizing assistance, made-to-order requests, wholesale orders or returns, contact our Customer Support Team at [insert support email, WhatsApp or phone number].